Solutions & Services

 

Speaking engagements

SITUATION: You’re seeking a presenter / author
SOLUTION: CharlottePurvis.com, where topics include:

  • Let’s Celebrate Customer Service Professionals

  • Customer Service 2023: Challenges & Changes

  • Customer Service: Lessons from the Winners

  • [Or another custom program just for your organization]

  • Special feature: Passion Brought Me Here
    My passion for programs serving People Living with HIV

Tell us about your event

Client testimonial

“The CFOs (Chief Financial Officers) in our organization
continue to be inspired by Charlotte’s presentation on
Leadership and the CFO.”

— Bridget Lee-Young, RTP CFO Forum
(Research Triangle Park, North Carolina)

Training & development

SITUATION: Your organization is updating your approach or considering multi-channels.

SOLUTION: Customer communication training, using The Customer Communication Formula

Let’s discuss your training goals

Client testimonial

“I'm always looking for new ways to provide exceptional service to our customers. The Customer Communication Formula is at the top of my list of tools we use to take our Customer Experience to the highest level.”

— Paul Irving, MBA, Project Manager
(former Customer Experience manager)

 

Customer Experience

SITUATION: Your organization is looking to transform the Customer Experience with an updated approach.

SOLUTION: Consulting, overall assessment, strategy, bold recommendations

Let’s talk CX

Client testimonial

“Charlotte gave me insights--both strategic and tactical--
that helped me set my team and company on a new course.”

— Shani Dowell, Founder and CEO
Possip

 
 

Calibration coaching

SITUATION: Your call calibration sessions are becoming “blah blah blah.”

SOLUTION: Call calibration sessions, coaching follow-up, and leadership training on the calibration process

Schedule an initial conversation

Client testimonial

“I find myself referring to Charlotte's teaching while I'm coaching agents and managers, communicating in meetings, preparing presentations, and presenting myself professionally on the phone and in person.”

— Susan Allen, Compliance professional

 

Several awesome clients have offered to share their success stories with you.
Would you like to speak with a client to learn more?